At Imogen  Hope, we have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange. Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (Sac, string, tag etc.) and according to the following shipping conditions.

If you would like to request a return, please send us an email to with your email address and order number. Once you have submitted your request, a return authorization will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The costs and risks pertaining to the return of Product(s) are borne by the sender. Original shipping costs are non–refundable.


Imogen Hope reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.


We appreciate your understanding.


If you need to exchange it for the same item, the conditions required of the returned apply. However in this case, send us an email at and we will give you further details.